Help! I’m stuck. How can I get support or ask questions?
There are several ways to get help with Stitchmastery:
Frequently Asked Questions
Visit the Frequently Asked Questions page to see if the answer to your question is there.
User Manual and help menu in Stitchmastery
Read the User Manual – you’ll find the most recent version at the top left of this page, or see the Help menu in Stitchmastery if you are using the Windows or Linux version (there is currently a known fault with the help files on macOS).
Video tutorials and articles about using the software
Check our videos page which is regularly updated with tutorials. Our Blog regularly features articles and tutorials describing different functions of Stitchmastery, from the Stitchmastery team and from guest contributors including designers and tech editors.
Stitchmastery group on Ravelry
The Stitchmastery group on Ravelry is a great place to get help from other Stitchmastery users as well as our team (this can be the quickest option if you are seeking help outside UK business hours), or read/search previous threads to see if your question has been answered previously.
Individual support over email
Please send an email to us at firstname.lastname@example.org or by using the contact form on the left of this page. We aim to answer within 24 hours but, at the weekends or during holiday periods, this might take a little longer.